”A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
– Mahatma Gandhi to his employees at his hotell in Agra
The quote from Gandhi is spot on. I don’t know how many times I’ve met sales people and even though I’m actually interested in their offer I still feel like I’m interrupting something…
Here’s todays task for you:
- How do you respond to a potential customer? Do you always make the most out of it? Think about how you treat people in general and reflect over what the quote from Gandhi means to you in your sales job.
To succeed in sales is to master how you meet and handle people. Gandhi is just one good example of just that. Whatever he did, he put his heart to it.